Investors in People
We are very proud to have been awarded the Investors in People (IIP) accreditation in 2014 and to have maintained it through annual external audits since then. The IIP Standard requires companies to constantly review and improve staffing policies, including training standards. In order to achieve the award we had to submit all our procedures relating to staff welfare, training, internal communication and HR management to Investors in People. Then they personally interviewed twenty of our staff selected randomly from client locations around the company in order to find out whether our procedures were fully understood.
Investors in People is the UK's leading accreditation for business improvement through people management, with a focus on good people making a successful business. Only a handful of cleaning companies in the UK have ever achieved the accreditation. The standard demands that staff across the entire organisation must clearly understand and implement the company’s philosophy when going about their jobs, which means engaging with employees on many different levels.
Our training policy focuses on providing employees with the knowledge and skills required to perform their jobs effectively and to deliver excellent service to our clients. Training needs are identified by the management team by observing the operatives during mobilisation and at regular site visits.
We mainly recruit experienced cleaners, but when any member of staff commences their duty, the site supervisor or the area manager will be present to observe the new member of staff in order to assess their competence at carrying out the tasks required by the specification.
Ever Brite’s training administrator is responsible for the management and implementation of our training programme. They have created and maintain a full training matrix detailing all courses (including induction) attended by all Ever Brite employees whether field management, site-based operatives, team leaders or managers. The object is to develop and implement a basic training program that ensures field management can impart the core skills to a consistent level through the tool box talk manuals, and accurately assess skills/training needs
Health and safety
Induction training for cleaning operatives includes:
- Chemical competence
- Safe assembly and care of equipment
- Storage of equipment and materials
Within one week of starting at a site, all staff are assessed on site by their area manager to check they are competent at the basic cleaning tasks assigned to them. The training for each task is based on Method Statements issued by the British Institute of Cleaning Science. We provide a training plan for each individual member of staff and hold method statements for all activities, thirty-eight in total.
Although it is unlikely that our staff will come into contact with students or vulnerable adults at our clients’ premises due to the time of cleaning, as part of induction we nevertheless provide safeguarding guidance that prohibits the following:
- Building a personal relationship with a student, including relationships through social networking sites such as Facebook
- Accepting responsibility for any money or valuables on behalf of a student
- Entering into a discussion with a student about any personal matter
Toolbox talks are our formal method for providing updates on new cleaning methods, machinery or health and safety. A toolbox talk is a short presentation to the workforce on a single subject. They are performed on site by area managers.